Terms and Conditions

Introduction

The following terms and conditions, as amended from time to time ("Terms") govern your use of the online service "Service" offered by this Website. By opening an Account and using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future amendments. If you have any questions do not hesitate to contact us.

Service Provider

The Service is supplied by a limited liability company duly incorporated under the law of Anjouan

General Terms

The Terms may be changed at any time. Material changes will be communicated in advance, and you may need to re-accept them. Your continued use of the Service means that you next agree to the changed Terms.

1. Your Obligations

You must be of legal gambling age (18 or older, or the legal age in your jurisdiction) to use the Service.

Gambling legality varies by region. Ensure it's legal where you are.

You authorize any payments you make to the Service.

You must not participate in activities that create a conflict of interest.

You must have a history of fulfilling financial obligations related to bets.

You act solely as an individual for personal use, not for commercial purposes or on behalf of others.

You acknowledge the risk of losing money when placing bets.

You must use the Service for legitimate betting purposes only and not manipulate the markets or act in a way that harms the Service's integrity.

You cannot use illegal information to place bets.

You must not make payments as a form of chargeback for the purpose of avoiding legitimate liabilities.

You must act in good faith in relation to the Service generally.

2. Registration

2.1. Zuplay Right to Refuse Registration

We may refuse any application to register for our Service at our discretion and without liability or explanation.

2.2. Completed Registration and Verification

To apply to use the Service, You will need to complete the registration form, accept these Terms of Use and pass verification checks.

2.3. Accurate Information and Updates

You agree to provide true, accurate and complete information as required when you apply for an account and you agree to update this information promptly when changed.

2.4. Contact Information and Email Communication

You are responsible for ensuring that your contact information, including your email address, is current and accurate. We will use your email address to deliver important information.

2.5. One Account Only and Multiple Account Closures

There can be only one account. If multiple accounts are detected, they will be closed.

2.6. No Third-Party Operation

You may not operate your account through the use of representatives or third parties.

2.7. Third-Party Verification

We may use third-party services to verify your identity and financial standing.

2.8. Password Confidentiality

You must keep your password confidential and change it regularly. Passwords must meet specific criteria in terms of length and characters.

2.9. Assumption of Authorized Activity

We assume all activity is authorized by you if the correct account information is used.

2.10. Logging Out

You are responsible for logging out of the Service after each session.

2.11. Reporting Account Misuse

If you think someone has accessed your account without permission, you should notify us right away.

2.12. Reporting Hacked Email Address

If you think your registered email address is compromised, you should notify us. We may request additional verification and may suspend your account.

2.13. Content Distribution Restriction

You shall not distribute any content from the Service to any other person by using screenshot, photograph or other means.

2.14. Right to Refuse Account Opening

We are not obliged to open an account for you and may request further information from you to verify regulatory requirements prior to opening your account.

This will involve registration, verification, and account management. The information provided should be accurate, the email address kept secure, and passwords not shared.

 

3. RESTRICTED USE

3.1 PROHIBITED ACTIVITIES

You may not use the Service:

i) If you are underage (less than 18 or the age of majority in your jurisdiction) or if you are legally unable to enter into a binding agreement.

ii) To collect information of other customers, including but not limited to their nickname, e-mail addresses by means of spamming, unsolicited e-mails, unauthorized framing or hyperlinking.

iii) To disrupt, unnecessarily influence or otherwise impact on the activities of other customers or the general running of the Service.

iv) To post unsolicited commercial advertisements, affiliate links or other forms of solicitation, which may be deleted without notice.

v) In any manner we reasonably think is an attempt to: (a) cheat the Service or another customer; or (b) collude with another customer to give either party an unfair advantage.

vi) For scraping our odds data or in any other manner infringing our intellectual property.

vii) In any manner considered illegal.

3.2 Transfers of Accounts

You cannot transfer your account to any third party and you may not acquire a third-party account.

3.3 Account closure upon unauthorized use

We reserve the right to immediately terminate your account, with written notice, should you use the Service for unauthorized purposes.

4. Privacy

4.1. Data Protection

Your information will be guarded and processed in accordance with these Terms and Zuplay Privacy Policy.

4.2. Confidentiality

We cannot disclose your identity and/or betting activity unless such disclosure is required by any applicable law, by any regulatory body or by any financial institution, or is permitted by Zuplay Privacy Policy.

4.3. Data Transfer

Upon registration, you hereby consent that your personal data may be transferred outside the EEA for the purpose of providing services.

5. Your Account

5.1. Promotions and Bonuses

We reserve the right to modify or cancel promotions, competitions, bonuses, or special offers at any time. These may have separate terms and conditions. Wagering requirements for promotions/bonuses must be met using your main account balance first. Once wagering requirements are met, all funds are automatically transferred to your main balance. 

5.3. No Credit

We do not offer credit for using the Service.

5.4. Account Closure or Suspension

We may close or suspend your account and refund any balance if you violate the Terms, to ensure service integrity or fairness, or for other reasonable reasons. We may not always provide prior notice.

5.5. Right to Refuse or Limit Wagers

We reserve the right to refuse, restrict, cancel, or limit any wager at any time for any reason, including suspected fraudulent bets placed to circumvent betting limits or system rules.

5.6. Cancellation of Bets on Closed/Suspended Accounts

If your account is closed or suspended due to a Terms violation, we may cancel and/or void any of your bets.

5.7. Correction of Erroneous Credits

If any amount is mistakenly credited to your account, it remains our property. We will notify you and withdraw the mistaken amount.

5.8. Self-Exclusion

Customers have the right to self-exclude from using the Service. These requests must be received from the customer's registered email address and sent to the designated support email address.

5.11. Account Closure

To close your account, please email a request from your registered email address to the designated support email address.

6. Depositing Funds

6.1. Deposit Methods and Currencies

You can deposit funds into your account using the methods listed on the website. 

6.2. Fees and Charges

Deposits and withdrawals are subject to 0 fees. 

6.3. Third-Party Payment 

We use third-party electronic payment processors for UPI and Bank deposits. Your account will only be credited if the payment issuer authorizes the transaction.

6.4. Payment Method Verification

To play on Zuplay, you can transfer funds using UPI or a bank account through net banking.

7. Withdrawing Funds

7.1. Withdrawal Limits and Fees

You may withdraw any or all of your account balance apart from bonus.

7.2. Identity Verification to Withdraw

We may require documentation to verify your identity at any time during the use of our service prior to processing withdrawals.

7.3. Withdrawal Methods

Withdrawals are typically processed through bank transfers, based on the details you provided.

7.4. Withdrawing from Inactive Accounts

If you wish to withdraw funds from an account which is unreachable, dormant, locked or closed, then please contact Zuplay Customer Service Department on the appropriate support channels.

8. Payment Transactions and Processors

8.1. Payment Responsibility and Chargebacks

You are responsible for paying all amounts owing to us. Payments must not be made in bad faith and you must not attempt to reverse a payment or take steps that cause a third party to reverse a payment in order to avoid a valid liability. You will reimburse us for any chargebacks, denials, or reversals and any ancillary losses and if applicable we reserve the right to charge a administration fee per chargeback, denial or reversal.

8.2. Third-Party Payment Processors

We may use third-party electronic payment processors or merchant banks to process your payments. You agree to be bound by their terms and conditions, provided they are disclosed to you and do not conflict with these Terms.

8.3. Transaction Monitoring

All transactions on our site may be monitored to prevent money laundering or terrorist financing. Suspicious transactions will be reported to the relevant authorities depending on the relevant jurisdiction.

9. Errors

9.1. System or Process Errors

If there is a system or process error or malfunction, then all bets affected by that error or malfunction are void. You must inform us as soon as you become aware of any error with the Service. We are not liable for any direct or indirect costs, expenses, losses, or claims resulting from communication or system errors, bugs, or viruses related to the Service or payments made due to a defect or error in the Service. We reserve the right to void affected games/bets and take corrective action.

9.2. Casino System Malfunctions

Should there be a live casino system malfunction or casino and slots  disconnection, all bets in the affected game are considered void. In the event of a system failure or game error, where an error occurs in the calculation of odds, charges, fees, rake, bonuses, payoffs, currency conversion or other casino system malfunction ("Casino Error"), we reserve the right to void all wagers or bets, and/or deduct funds from your account relating to the Casino Error.

9.3. Posting Errors

We strive to prevent errors in publishing odds. However, if a bet is accepted at odds that are materially different from the general market at the time or obviously incorrect given the probability of the event at the time, because of human error or system problems, we reserve the right to cancel or declare void the wager, including wagers placed after an event has begun.

9.4. Recovery of Overpayments

We are entitled to recover any overpaid amount and adjust your account to the correct position in respect of any error, including incorrect pricing or an incorrect event result. If your account is in credit, then we may require you to pay us the corresponding positive balance relating to the error in respect of any related bets or wagers. We may cancel, reduce, or delete any pending plays, whether placed with the erroneous funds or not.

10.1. Sport-Specific Rules vs. General Rules

If there are specific rules for a sport, they take precedence over general rules.

10.2. Event Winners and Suspensions

The winner of an event is decided by the results on the date of settlement, regardless of protests or overturned decisions. Suspended events are decided by our pre-defined wagering rules for that sport.

10.4. Wager Limits

We determine minimum and maximum wager amounts on all sporting events. These are subject to change at any time without prior notice. We also reserve the right to change individual account wager limits.

10.5. Customer Responsibility for Transactions

Customers are solely responsible for verifying their bets for correctness before submitting them. Once a transaction has been completed, it cannot be changed. We will not be liable for missing or duplicate wagers, and will not handle disputes regarding missing or duplicate bets. Customers can review their transaction history in their account area after each session.

10.6. Yes/No Proposition Wagers

For a Yes/No proposition wager on a named contestant to have action, the contestant must compete in the event.

10.7. Right to Remove Events and Restrict Access

We reserve the right to remove events, markets, and any other product from the website. We also reserve the right to restrict any player's casino or slots machine  game  access without prior notice.

Communication and Notices 

11.1. Notices from You

All notices from you to us must be submitted in writing.

11.2. Notices from Us

All notices from us to you will be displayed on the website or sent to the email address registered in your account. We are entitled to choose in our discretion the method of communication.

11.3. Language of Communication

All communication relating to these Terms shall be in English.

12. Matters Beyond Our Control

We are not liable for any failure or delay in providing the service due to events beyond our reasonable control, despite taking preventative measures. These events include:

Acts of God (e.g., natural disasters)

Pandemics

Trade or labor disputes

Power outages

Government actions

Telecommunication service disruptions

Third-party delays or failures

We reserve the right to cancel or suspend the service without liability in such events.

13. Liability

13.1. Limitations on Our Liability

To the fullest extent possible under applicable law, we shall not repay you for any foreseen loss or damage (whether direct or indirect) which you suffer in consequence of our breaching these terms unless the claim relates to:

Death or personal injury resulting from our negligence

Breach of your legal rights under applicable laws

We shall not be liable for failures attributable to:

Unrelated third parties (e.g., communication network issues, your computer equipment)

Unforeseeable events beyond our reasonable control

As this service is for consumer use only, we will not be liable for any business losses.

13.2. Recommendations

We strongly advise that you:

Check the compatibility of the service is compatible with your computer equipment before you start using it

Take reasonable precautions to protect yourself against harmful programs or devices (for example, install virus protection software)

Betting by Minors

14.1. Under age Account Suspension

If we suspect that you are underage, below 18 or the legal gambling age in your jurisdiction, your account will be suspended to prevent further bets or withdrawals. We will investigate whether you have been placing bets on behalf of someone underage.

14.2. Consequences of Underage Gambling

If we find that you:

Are currently underage

Were underage at the time of placing bets

Placed bets on behalf of someone underage

a) Any Winnings in your Account will be voided. b) You will repay any Winnings obtained while underage. c) We will return any deposited funds that are not Winnings (if any).

This also means that even if you are over 18 but gambling in a jurisdiction with a higher legal gambling age.

14.3. Breaches and Investigations

We may investigate and act upon any suspected breach of this clause without notice, and in doing so, may contact relevant authorities.

Fraud and Intellectual Property

15. Fraud

15.1. Consequence of Fraud

We may pursue criminal and contractual remedies against any Customer who engages in fraud, false dealings or criminal activity. We will withhold payments to any suspected customer. You are obliged to make good any cost, charge, or loss which we suffer or incur as result of your fraud.

15.2. Prohibited Activity: Arbitrage

You are strictly prohibited from using our systems for financial gain through arbitrage. Any such gains are subject to being deducted from your balance.

16. Intellectual Property

16.1. Trademarks and Logos

Zuplay name and logo are registered trademarks. Unauthorized use will lead to prosecution.

16.2. Website URL

The website URL is the property of and unauthorized use on other platforms is banned.

16.3. Ownership of Systems, Odds, and Usernames

We own the rights to the service, technology, software, business systems, collectively "Systems" and odds.

• You cannot use your profile for commercial gain (e.g., selling your account information).

• We reserve the right to remove or reclaim inappropriate usernames.

16.4. Limitations on Use of Our Intellectual Property

You shall not use our URL, trademarks, trade names, trade dress, logos (collectively, "Marks"), or odds in connection with any product or service that is not ours or that may cause confusion or disparage us.

16.5. Limitations on Use and Rights

Except as expressly provided in these Terms, we and our licensors grant you no rights to the Systems or Marks. You are not permitted to use any automated or manual tools to monitor or copy content from our service. Any unauthorized use or reproduction may result in legal consequences.

Your License and Conduct

17. Your License

17.1. License Grant

Subject to these Terms, we hereby grant to you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for personal, non-commercial use only. This license ends upon the termination of our agreement.

17.2. Restrictions on Use of Service and Content

Except for your own content, you may not copy, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or exploit in any way the Service, its content, or its software, except as expressly permitted in these Terms or on the website. You may not alter, merge, or publish any information or content from the Service, including but not limited to using techniques of screen or database scraping or any other data aggregation or extraction activity.

17.3. Consequences of Non-Compliance

Non-compliance with this provision may constitute a violation of the intellectual property and other rights of us or third parties, which may result in civil liability or criminal prosecution.

18. Your Conduct and Safety

18.1. Prohibited Behavior and Consequences

We want you to enjoy the Service. However, any unlawful, inappropriate, or undesirable content or conduct related to the Service is strictly prohibited ("Prohibited Behavior"). If you engage in Prohibited Behavior, we may immediately terminate your account and/or access to the Service without notice.

18.2. Legal Action

You may face legal action from other customers, third parties, law enforcement, or us for engaging in Prohibited Behavior.

18.3. Examples of Prohibited Behavior

Prohibited Behavior includes, but is not limited to:

i) Posting or distributing false, misleading, or unlawful information.

ii) Engaging in any unlawful or illegal activity, including but not limited to: * Posting content that advocates, promotes, or provides instructions for criminal conduct * Posting content that provides instruction for making or purchasing weapons * Violating privacy or other rights * Posting computer viruses

iii) Causing harm to minors.

iv) Posting unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or objectionable material.

v) Posting content for which you do not have the right to make available (e.g., content infringing on copyrights, trademarks, or other intellectual property rights).

vi) Posting content containing software viruses or other code designed to disrupt, destroy, or alter the Service, its presentation, or any other website, software, or hardware.

vii) Interfere with, disrupt, or reverse engineer the Service, including: * Intercepting, emulating, or redirecting any communication protocol used by the Service * Using cheats, mods, or hacks * Using any software to intercept or collect information from the Service viii) Use automated mechanisms (e.g., robots, spiders) to retrieve or index information from the Service. ix) Participate in fraudulent or scam activities against other customers.

viii) Sending unsolicited or unauthorized advertising or mass mailings (including, without limitation, spam, chain letters, pyramid schemes).

ix) Creating accounts by automated means or under false pretenses.

x) Impersonating other customers or third parties.

xi) Any activity we reasonably believe is in breach of our business principles.

Links to Other Websites and Complaints 

19. Links to Other Websites

The Service may contain links to third-party websites that we do not maintain, control, or endorse. These links are provided for convenience only and we are not responsible for their accuracy, completeness, or availability. We recommend that you review the privacy policy and terms of use of any linked website before visiting it.

20. Complaints

20.1. Contacting Customer Service

If for any reason you are concerned about any of these Terms, please contact our Customer Service Department at support@zuplay.com

20.2. Disclaimer of Liability

We will not be liable to you or any third party for our response to any complaint we receive or actions we take in connection with it.

20.3. Reporting Concerns or Questions about Bets

If any query or doubt arises about the settlement of a bet, you should lodge a bet dispute complaint to Customer Service using your registered email address to support@zuplay.com

20.4. Betting Disputes

If you believe a bet has not been settled correctly, you should email your query to Customer Service at support@zuplay.com. We will do our best to resolve the matter within a few days, but no longer than 28 days of receipt of your email.

20.5. Time Limits and Requirements for Disputes

Claims on disputes must be submitted within three (3) days from the date the wager was decided. No claims will be honored after this period. You are responsible for your account transactions. Complaints must be sent from your registered email address to support@zuplay.com.

20.6. Complaint Resolution Process

In the event of a dispute, our Customer Service Department will try to reach a mutually agreeable solution. If Customer Service is unable to resolve the matter then it will be escalated in accordance with our Complaints Procedure.

Registration, Assignment, Breach, and Governing Law (without platform references)

21. Registration and Account Security

21.1. User Information Requirements

Users of the Service must use their real names and accurate information. To meet these requirements, all users must undertake to follow the following rules when signing up for the account and in managing their accounts, as follows: i) You shall not provide any false personal information to YouTube or create an account for anyone other than yourself.

ii) You may not use your account for commercial purposes (for example, selling your account information to advertisers).

iii) We reserve the right to remove or reclaim inappropriate usernames.

22. Assignment

22.1. Restrictions on Assignment

You may not assign these Terms or any rights or obligations here under without the prior written consent of us, such consent not to be unreasonably held. We are entitled to transfer all or part of our rights and obligations under these Terms to a third party that is capable of providing substantially similar services, upon giving written notice published on the Service.

23. Breach of These Terms

23.1. Consequences of Breach

Without limiting other remedies, we may suspend or terminate your account and refuse to provide any further service to you if we reasonably believe you have breached a material term of these Terms. We will notify you promptly of any such action.

24. Governing Law and Jurisdiction

24.1. Governing Law

The Service is operated under the laws of Anjouan.

General Provisions 

25. Term of Agreement

These Terms are effective while you access or use the Service or are a customer of Zuplay.com. They survive even after termination of your account.

25.1. Gender and Number

The singular includes the plural; the masculine includes the feminine and neuter genders, and words importing persons include individuals, partnerships, associations, trusts and corporations.

25.2. Headings

Headings used in these Terms are for convenience only and do not affect the meaning of the Terms.

25.3. Acknowledgment

By using the Service, you acknowledge that you have read, understood, and agreed to all terms. You waive any future claims to the contrary.

25.4. Entire Agreement

These Terms constitute the whole agreement between you and us in respect to your use of the Service. They replace all prior or other agreements whether oral or written.

Further Policies and Registration Process 

26. Dispute Resolution

Sport Betting: Sportbetting disputes should be forwarded by email to support@zuplay.com

Casino: Casino game disputes should be forwarded by email to support@zuplay.com. Casino rules are available within the online casino games and online slots games.

27. Registration and Player Verification

27.1. Registration Information

The following information shall be required from the player upon the registration:

Mobile number, username and password

27.2. Registration Check Boxes

The following check boxes should be marked by the player upon registration:

I am at least 18 years old.

I am playing for myself and with my own money

This is my first registration on Zuplay.com.

I have not self-excluded from any gambling website in the last 12 months.

I have read and agree with the terms and conditions.

I certify that all details are true and correct, and can be verified. I know that misrepresentation of information renders all wins null and void.

I acknowledge maximum prize and withdrawal limits apply

27.3. Agreement Confirmation

There is a created electronic record on the acceptance of the terms.